CareLink at Home is a new care service bundle that combines contactless monitoring,
caregiver support, and virtual check-ins to help older adults stay safe and independent at home — while reducing stress and worry for family caregivers. The service uses senior-
friendly technology and personalized care coordination to bring issues to light before they become a crisis.

The Beta Program is a limited-time, 90-day opportunity to try our CareLink at Home service
at no cost. In exchange, we ask for your honest feedback to help us improve before we
launch publicly.

No. There is no cost to the family during the 90-day beta program. If you choose to continue
after the trial ends, we will offer discounted pricing and discuss ongoing options at that
time.

Yes, enrollment to participate closes on 8/15, or earlier if all spots are taken prior to then.

We ask that you sign a service agreement for insurance purposes, but there is no cost and
no commitment required. We only ask that you complete the 90-day beta program, but you
may discontinue participation during the beta program.

The program is ideal for:

• Older adults living alone or who are often alone during the day
• People recently discharged from the hospital or rehab
• Families feeling overwhelmed or concerned about a loved one’s safety
• Individuals with early signs of memory loss or those needing extra support

Criteria to participate:

• You are required to have home internet and provide the wifi password
• We cannot accept participants if they are on Medicaid
• Participants must have a primary contact to receive notifications, review our bi-weekly
  summary reports and participate in a brief monthly check-in call

We’ll reach out to schedule a brief intake and then an assessment. Both can be done at the
same time and will take about an hour. This is usually done with the primary family contact
(the participant is welcome to join all meetings) by Zoom or in person. After that, we’ll
schedule a quick home visit to install the system, typically within a week.

The in-home setup typically takes about 30 to 60 minutes. All we need is access to the home,
a working Wi-Fi connection, and someone to provide the Wi-Fi network name & password in advance.

Depending on the home and individual needs, we may install:

• Small, discreet motion sensors or audio capture devices in key rooms (bedroom,
  bathroom, kitchen, living area.)
• A bed sensor that goes under the mattress to track vitals during sleep
• A door sensor if monitoring exits is a concern

There are no cameras. The system is entirely passive and designed with privacy and dignity in mind.

Not at all. The devices are non-intrusive and require no effort from the person living at home. There are no buttons to press, apps to learn, or devices to wear.

A dedicated CareLink team member will:

• Provide you with a tutorial of how to use the phone app or dashboard and check-ins
• Notify you of significant activity changes
• Offer bi-weekly summary reports with recommendations
• Be available for questions, care planning, and resource referrals

Yes. You will have a direct contact number and email address to access your assigned CareLink navigator throughout the program.

We’ll schedule a short feedback call to hear about your experience and ask you to fill out a
survey. If you found value in the service, we’ll offer discounted pricing for those who wish to
continue. There’s no pressure, we truly value your feedback either way.

No, our goal is to improve the service and learn what’s most helpful to families. If you want to continue, great, if not, we’ll remove the equipment at no cost.